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Essence Agrotech

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Refund & Return Policy
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Refund and Return Policy

At Perfume, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our refund and return policy below.

1. Returns Eligibility

  • Unused Products: Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • Timeframe: Returns must be initiated within 2 days of receiving your order.
  • Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns for opened or used fragrances, custom-made products, or clearance items unless they are defective or damaged.

2. Refund Policy

  • Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 3 days of delivery. We will provide a full refund or replacement after verifying the issue.
  • Refund Process: Approved refunds will be issued to your original payment method within 6 business days after we receive and inspect the returned item.

3. Return Process

  • Contact Us: Reach out to our customer service team at [Email Address] or [Phone Number] with your order number and reason for the return.
  • Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and instructions.
  • Shipping: Pack the item securely and include the RA number. You are responsible for return shipping costs unless the item is defective or damaged.

4. Exceptions

  • Final Sale Items: Items marked as final sale or clearance are not eligible for returns or refunds.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

5. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

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